We Want You to Ask Questions
I just placed my order online. When will I receive my shipment?
Given the perishable nature of our products, we only ship Monday through Friday.
After you submit your order online, it takes 1 to 2 business days to process your order for shipping. All of our shipments are sent via USPS, FedEx, or UPS and takes an additional 2 to 4 days to arrive after your order is shipped.
Please note that our soft pretzels are shipped frozen and intended to thaw in transit. So don’t be concerned when your pretzels arrive thawed. They are sent with priority shipping and are intended to arrive within 3-4 days of leaving our facility, but they will stay fresh for up to 7 days before needing to be refrozen.
If your delivery takes a little longer than expected due to carrier delays, don’t worry. Our soft pretzels are made with all-natural preservatives to ensure their freshness. But it’s important that you open the box upon arrival and either enjoy the pretzels right away or immediately freeze them to preserve their freshness. They will not stay fresh in the box, on the counter, or in the refrigerator. They must be RE-FROZEN.
Nutrition Information
Click here for the nutrition information for our pretzels.
Are your products perishable?
Please note that our soft pretzels and Liège Belgian Waffles are shipped frozen and intended to thaw in transit. So don't be concerned when they arrive thawed. They are sent with priority shipping and are intended to arrive within 3-4 days of leaving our facility, but they will stay fresh for up to 7 days before needing to be refrozen.
If your delivery takes a little longer than expected due to carrier delays, don't worry. Our products are made with all-natural preservatives to ensure their freshness.
But it's important that you open the box upon arrival and either enjoy the pretzels right away or immediately freeze them to preserve their freshness. They will not stay fresh in the box, on the counter, or in the refrigerator. They must be RE-FROZEN.
How long do they last in the freezer? How about the refrigerator?
You should not store the pretzels in the refrigerator. However, our products will last in the freezer for up to 12 months. If you are going to freeze them, be sure to put them into the freezer right after you receive them.
Where can I buy your products?
You can buy directly from us on our website. You can also find Eastern Standard Provisions pretzels served at your favorite craft breweries and restaurants throughout the country and at select grocery stores. To find the closest location that serves our pretzels, click here
What's the best way to heat the pretzels?
Click here for warming instructions.
Can I heat the pretzels any other way?
We recommend that you heat up the pretzels using a conventional oven. Other heating methods will vary, so proceed at your own risk.
